Shipping policy

This Shipping and Payment Policy applies to all orders placed through Benureva at benureva.com, operated by:

AKA MARKETING CONSULTING LLC
838 Walker Road, Suite 21-2
Dover, Delaware 19904
United States

Email: info@benureva.com
Phone: +1 (302) 244-7423

1. Order Processing

Most orders enter processing within 12 hours after they are placed and are dispatched within 1–3 business days.

Orders are not normally processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping-confirmation email containing a tracking number or tracking link.

You may request to cancel your order within 12 hours after placing it, provided that it has not already been processed or shipped. Our ability to cancel an order is not guaranteed once fulfillment has started.

For customers in the Netherlands, this cancellation procedure does not affect the statutory right of withdrawal described in our Return, Refund and Cancellation Policy.

2. Shipping Destinations

We currently ship to:

The Netherlands; and
The United States.

Orders are fulfilled and shipped directly by our fulfillment partners in Asia.

3. Estimated Delivery Times

Estimated delivery times after dispatch are:

Standard shipping: 7–15 business days
Express shipping: 5–8 business days, when available

Order-processing time is separate from the estimated delivery time.

The delivery times shown above are estimates and are not guaranteed. Actual delivery times may vary due to:

Order volume;
Carrier delays;
Customs processing;
Public holidays;
Weather conditions;
Incorrect or incomplete delivery information; or
Other circumstances outside our reasonable control.

We aim to deliver orders within 30 days after order confirmation unless a different delivery period is displayed or agreed during checkout.

If we become aware of a significant delay affecting your order, we will attempt to notify you using the contact information provided with your order.

4. Shipping Costs

Standard shipping is free unless a different shipping charge is clearly displayed during checkout.

Express shipping may be available for an additional fee. Any applicable express-shipping charge will be displayed before you complete your purchase.

5. Shipping Carriers

Orders may be transported by international and regional carriers, including DHL, UPS, postal operators, and local delivery services.

The carrier used for your order may depend on your location, the selected shipping method, product availability, and our fulfillment partner.

We cannot guarantee that a specific carrier will be used.

6. Customs Duties, Import Taxes and Other Charges

Because orders are shipped from fulfillment locations outside the Netherlands and the United States, customs duties, import taxes, sales taxes, value-added tax, handling charges, or similar fees may apply.

Any taxes or import charges collected by us will be displayed during checkout.

When such charges are not collected during checkout, they may be charged separately by customs authorities, the shipping carrier, or another local authority. Unless otherwise stated or required by applicable law, the customer is responsible for these charges.

We do not control customs authorities and cannot guarantee the amount of any import charge or the time required for customs clearance.

Customers should check the applicable import requirements in their country before placing an order.

7. Shipping Confirmation and Tracking

After your order has been shipped, you will receive a shipping-confirmation email containing a tracking number or tracking link.

Tracking information may take up to 48 hours after dispatch to become active.

Tracking updates are supplied by the shipping carrier. In some cases, tracking information may not update continuously while the package is moving between countries or carriers.

8. Delayed Shipments

A package may occasionally take longer than expected to arrive.

Before contacting us about a delayed shipment, please:

Check the tracking information;
Confirm that the delivery address provided with the order is correct;
Check for delivery-attempt notices; and
Contact the local carrier where appropriate.

For assistance with a delayed order, contact info@benureva.com and include your order number.

9. Lost Shipments

When a shipment is confirmed as lost by the shipping carrier, we may offer:

A replacement shipment; or
A full refund.

A shipment will not be treated as lost solely because tracking has temporarily stopped updating or because it has not arrived within the estimated delivery period.

We may need to complete an investigation with the shipping carrier before providing a replacement or refund.

10. Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Contact us immediately at info@benureva.com if you notice an error in your delivery address. We cannot guarantee that an address can be changed after processing has started.

If an order is returned, lost, or undeliverable because the customer provided an incorrect or incomplete address, failed to collect the package, or refused delivery without exercising an applicable cancellation or withdrawal right, we may charge reasonable reshipping or return costs to the extent permitted by applicable law.

For customers in the Netherlands, this section does not affect the statutory right of withdrawal.

11. Payment Methods

The payment methods available for your order will be displayed during checkout.

Available methods may include:

Major credit and debit cards, including Visa, Mastercard, and American Express;
PayPal; and
Klarna or other local payment methods, when available.

The availability of a particular payment method may depend on your location, order value, currency, and the payment provider’s eligibility requirements.

We do not guarantee that every listed payment method will be available for every order.

12. Payment Processing

Payments are processed through third-party payment providers using secure and encrypted payment systems.

When you select a payment provider, information required to process the transaction may be shared with that provider. More information about the handling of personal information is available in our Privacy Policy.

We do not normally receive or store your complete payment-card details.

An order is not considered accepted until payment has been successfully authorized and we have sent an order confirmation.