Refund policy

This Return, Refund and Cancellation Policy applies to purchases made through Benureva at benureva.com, operated by:

AKA MARKETING CONSULTING LLC
838 Walker Road, Suite 21-2
Dover, Delaware 19904
United States

Email: info@benureva.com
Phone: +1 (302) 244-7423

1. Voluntary 90-Day Return Policy

We want you to be satisfied with your purchase. In addition to any mandatory consumer rights that may apply, we offer a voluntary 90-day return period.

You may request to return an eligible product within 90 days after receiving your order.

To qualify for a return under this voluntary policy:

  • The product must be unused, unworn and in the same condition in which it was received.

  • Any original seals, labels and tags must remain attached and undamaged.

  • The product must be returned in its original packaging.

  • You must provide your order number, receipt or other proof of purchase.

  • The return must be registered in advance by emailing info@benureva.com.

These conditions apply to our voluntary 90-day return policy. They do not restrict statutory consumer rights that apply to customers in the Netherlands or elsewhere.

2. Starting a Return

To request a return, email info@benureva.com and include:

  • Your full name;

  • Your order number;

  • The product you wish to return;

  • The reason for the return; and

  • Photographs when the product is damaged, defective or incorrect.

After your return request has been reviewed, we will send you return instructions.

Products returned without sufficient information or to an address other than the return address stated below may be delayed or refused under our voluntary return policy.

3. Return Address

Approved returns must be sent to:

AKA MARKETING CONSULTING LLC
838 Walker Road, Suite 21-2
Dover, Delaware 19904
United States

This is also our business address.

Customers located in the Netherlands should be aware that returns must be sent to the United States. International return shipping costs may therefore be higher than domestic shipping costs.

4. Return Shipping Costs

Unless the product is damaged, defective, incorrectly supplied or applicable law requires otherwise, the customer is responsible for the direct cost of returning the product.

We recommend using a tracked and insured shipping service. We are not responsible for return packages lost or damaged before they are delivered to us.

Original shipping charges are not refundable under our voluntary 90-day return policy unless:

  • The product was damaged, defective or incorrectly supplied;

  • We expressly agree otherwise; or

  • A refund of the shipping charges is required by applicable law.

We do not charge a restocking fee for approved returns.

5. Non-Returnable Products Under the Voluntary Policy

The following products cannot be returned under our voluntary 90-day return policy:

  • Cosmetic, skincare, beauty or personal-care products that have been opened, used or unsealed; and
  • Products returned in a used, damaged or incomplete condition when the issue was not caused by us.

This section does not exclude a return when a product is damaged, defective, incorrectly supplied or must be accepted under mandatory consumer law.

6. Statutory Right of Withdrawal for Customers in the Netherlands

Consumers located in the Netherlands generally have the right to withdraw from an eligible online purchase within 14 days without providing a reason.

The 14-day withdrawal period begins on the day after you, or a third party designated by you who is not the carrier, receives the product.

When multiple products from the same order are delivered separately, the withdrawal period begins after the final product has been received.

To exercise your right of withdrawal, you must notify us before the withdrawal period expires by sending a clear statement to:

AKA MARKETING CONSULTING LLC
838 Walker Road, Suite 21-2
Dover, Delaware 19904
United States

Email: info@benureva.com

You may use the model withdrawal form included at the end of this policy, but you are not required to do so.

It is sufficient to send your withdrawal notice before the 14-day period expires.

Returning the Product

After notifying us that you are exercising your right of withdrawal, you must return the product within 14 days.

The product must be sent to:

AKA MARKETING CONSULTING LLC
838 Walker Road, Suite 21-2
Dover, Delaware 19904
United States

You are responsible for the direct cost of returning the product unless:

  • We agreed to pay the return cost;

  • The product is damaged, defective or incorrectly supplied; or

  • We failed to inform you before the purchase that you would be responsible for the return cost.

Refund Following Withdrawal

When you validly exercise your statutory right of withdrawal, we will refund:

  • The purchase price; and

  • The cost of the least expensive standard delivery method offered for the original order.

Additional costs resulting from your selection of express, premium or another more expensive delivery method will not be refunded.

We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notice.

We may withhold the refund until:

  • We receive the returned product; or

  • You provide evidence that the product has been returned,

whichever occurs first.

The refund will be made using the same payment method used for the original transaction unless you expressly agree to another method. You will not be charged a fee for the refund.

You may inspect a product to determine its nature, characteristics and functioning. You may be responsible for a reduction in the product’s value when you handle it beyond what is reasonably necessary for this inspection.

7. Exceptions to the Netherlands Right of Withdrawal

The statutory right of withdrawal may not apply to:

  • Sealed products that are not suitable for return for health-protection or hygiene reasons when the seal has been removed after delivery; and
  • Other products or contracts excluded under applicable Netherlands or European Union consumer law.

Cosmetic, skincare and personal-care products remain eligible for withdrawal when the product is covered by the statutory right and its required hygiene or safety seal remains intact.

8. Customers in the United States

Returns from customers located in the United States are covered by our voluntary 90-day return policy and any mandatory rights available under applicable federal or state law.

Nothing in this policy excludes or restricts a consumer right that cannot lawfully be excluded or restricted.

9. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

When a product arrives damaged, defective or different from what you ordered, contact us as soon as reasonably possible at info@benureva.com.

Include:

  • Your order number;

  • A description of the problem; and

  • Clear photographs showing the product, packaging, shipping label and problem.

After reviewing the issue, we may offer an appropriate solution, including:

  • A replacement product;

  • A full or partial refund; or

  • Another remedy required by applicable law.

We will cover reasonable return shipping costs when we require the return of a product that was damaged, defective or incorrectly supplied.

A request to contact us promptly does not limit your statutory warranty or product-conformity rights. In the Netherlands, statutory conformity rights apply for as long as the customer may reasonably expect the product to function correctly, considering the product’s nature and other relevant circumstances.

10. Refund Processing

For returns made under our voluntary 90-day return policy, we will inspect the returned product after it is received.

When the return is approved, the refund will normally be issued to the original payment method within 10 business days.

Banks, credit-card companies and payment providers may require additional processing time before the refund appears in your account.

Statutory refund deadlines, including the deadline applicable to a Netherlands consumer’s right of withdrawal, take priority over this voluntary processing timeline.

11. Exchanges

We do not currently offer direct exchanges.

To receive a different product, return the original product in accordance with this policy and place a new order through benureva.com.

12. Order Cancellations

You may request to cancel your order within 12 hours after placing it, provided that the order has not already been processed or shipped.

To request a cancellation, email info@benureva.com and include your order number.

We cannot guarantee cancellation after an order has entered processing or shipping.

For consumers in the Netherlands, this cancellation procedure does not restrict the statutory 14-day right of withdrawal.

If an order is returned because the customer provided an incomplete or incorrect delivery address, we may deduct the reasonable additional shipping costs incurred from the refund, to the extent permitted by applicable law.

13. Product Disclaimer

Our cosmetic and personal-care products may produce different results for different individuals. We do not guarantee that every customer will experience results identical to those shown or described in advertising or promotional materials.

Always follow the instructions and warnings provided with the product.

Consult an appropriately qualified healthcare professional before using a product if you have known allergies, sensitivities, medical conditions or concerns about whether the product is suitable for you.

Nothing in this section excludes or restricts liability that cannot legally be excluded or restricted.

14. Model Withdrawal Form for Netherlands Consumers

Complete and return this form only if you wish to withdraw from your purchase.

To:

AKA MARKETING CONSULTING LLC
838 Walker Road, Suite 21-2
Dover, Delaware 19904
United States

Email: info@benureva.com

I/We () hereby notify you that I/We () withdraw from my/our (*) contract for the purchase of the following products:

Order number:

Ordered on ()/received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only when submitted on paper:

Date:

(*) Delete as appropriate.

15. Contact Information

For questions about returns, refunds, cancellations, damaged products or withdrawal rights, contact:

AKA MARKETING CONSULTING LLC
838 Walker Road, Suite 21-2
Dover, Delaware 19904
United States

Email: info@benureva.com
Phone: +1 (302) 244-7423
Website: benureva.com